Research &

at ControlExpert

Research & Development

As pioneers of digitalization, we at ControlExpert always search for possibilities to integrate the latest technologies into existing processes in order to simplify and accelerate them. That is why we have our own Research & Development department since 2015. Our team of 30 members has already been researching intensively about how, for example, on-board sensor technology can be used for car damage detection, localization, and calculation. Another example of research is how automated image recognition can help detect damage levels and spare parts. Our goal is to continue to improve our applications and products in order to provide you with the best results.

Officially Visionary

ControlExpert receives patent on car damage recording with images and artificial intelligence.

It's finally officially confirmed: our work is future-oriented! ControlExpert receives a patent in the area of automatic image recognition. This worldwide unique process enables a technology-based claims recording in the automotive sector with the help of images and artificial intelligence. The result: Faster Process, guaranteed quality.

30 data scientists from the field of:

Telematics – Claim information in seconds


"In the event of an accident, the damage can be quantified before the car even comes to a standstill."

  • Data acquisition by sensors already present in the vehicle.
  • Reliable information on the circumstances of the accident and the extent of the damage.
  • Linking of data with CE database to create claims estimate.

Automated Image Recognition

"Facebook, Google, Apple – all of them are working on applications such as facial recognition. These same methods and algorithms are also used by ControlExpert on images of cars."

  • Inspection by auto mechanics is made plausible and easier.
  • Images can be assigned to damage zones automatically.
  • In the future, an automatic pre-check will be possible.
  • Faster and more efficient processes.


Identify and classify parts from photos



Identify the damage of the parts



Identify the degree of damage of each part



Determination of the expected repair costs

Chatbots & language assistants

“Chatbots or language assistants offer support in the first contact process with the injured person. The claims handler thus has more time for more complex customer requests."

  • Process acceleration.
  • 24 / 7 availability.
  • Increase in customer satisfaction.

We are successful with Chatbots!


2016 – InsurHack (Zurich): 
„Claim settlement with Chatbots” (2nd)


2017 – HackNEXT (Allianz): 
„Carlexa“ (2nd)

3D Printing

“The replacement parts industry will be revolutionized. Development, manufacturing, and sales will need to be completely reconsidered.”

Research project “It’s digitive”
Supported by:

AI-based damage recognition
on photos and video sequences

"AI-based detection and calculation of vehicle damages on photos and video sequences"

Research project „Bergische Innovationsplattform für Künstliche Intelligenz“ (BIT) (Bergisch innovation platform for artificial intelligence)
  • Research question:
    Do newest model architectures learn better on photos or videos of damages?
  • Task ControlExpert:
    • Development of machine learning models for detection and assessment of damages on photos and videos
    • Testing scientific machine learning models on real-world-data in cooperation with universities
  • Participating partners:
    Bergische Universität Wuppertal, Hochschule Bochum, Institut für Qualitäts- und Zuverlässigkeitsmanagement GmbH, Lorent IT-Lösungen GmbH.
Supported by: