Core process
Our data story
CE Core process
1
Data delivery
- Customers send their repair estimates, invoices and expert’s reports to ControlExpert as:
- Paper records
- Scanned files (PDF, Image, etc.)
2
ControlExpert Data reception
- Estimates are sent digitally to ControlExpert in most cases; in the past postal delivery was most frequent
- PostMaster® interface is leveraged as our core input channel (our communication platform which sends the data directly to us in the appropriate format)
3
Data extraction
- Data is converted into a standardized and consistent format:
- Any paper records are scanned
- Scanned documents are read via OCR-software (Optical Character Recognition) in order to digitize the information
- Any misinterpreted or missing data is completed manually by our Completion Team
4
Structured Data: CE Data
- Data is transformed into a standard CE data format
- CE data is the basis for automated assessment: every estimation is uniformly structured
5
CE Analyzer
- A tool developed by ControlExpert for automated assessment
- Works with a combination of artificial intelligence routines and ControlExpert’s vast database
- All positions of an estimate are scrutinised for plausibility through comparison with:
- Manufacturer specifications
- Insurer-specific rules
- Vehicle-specific rules
- Checked against our database which holds millions of historic validated estimate data points
- The human know-how and judgement of our Experts stored within our database
6
Final Checking
- Errors displayed by the CE Analyzer are checked by our car experts
- Leveraging the know-how of our 350 Experts augmented with our vast database enables an accurate evaluation of an estimate and the detection of all inconsistencies
7
Final Processing
- Generation of a structured report displaying the final decision
- Any deleted or reduced processes within the estimate are listed and explained
- Triggering of an automated payment